Getting a new wig is exciting, but the first wear sets the tone for how it looks and how comfortable it is. Preparing a new wig correctly helps it sit naturally, reveals any issues early, and preserves evidence if you need to contact ARIS BEAUTY SUPPLY about a return or inquiry. This practical guide walks you through inspecting the packaging, the gentle shake and shake-out, assessing fit, basic tidy-up steps, and how to preserve condition for a possible return.
1) Inspect the outer packaging before opening
Before you open the box or poly bag, examine the external packaging for damage, stains, or tampering. Note dented corners, crushed boxes, loose tape, punctures, or any wet spots. Take a clear photo of the unopened package from several angles—the carrier label, tracking number, and the problematic area. These images document condition on arrival and are useful if you need to contact ARIS BEAUTY SUPPLY about shipping damage or submit a return inquiry.
2) Photograph and note contents as you unwrap
Open the package on a clean surface with good light. Keep any inner packing materials until you’re satisfied with the item. Photograph the wig in its original bag or cap, the wig tag, and included accessories (combs, caps, care cards). If there’s a packing slip or invoice, take a picture of that, too. These images are evidence of what was shipped and what you received.
3) Check tags, labels and included accessories
Check that the style, color, length, and cap construction match your order and the tags attached to the wig. Confirm whether the item is listed as synthetic, heat-friendly synthetic, or human hair on the label. Make sure accessories listed on the packing slip—wig caps, adjustable straps, clips, or care instructions—are present. If anything is missing or mismatched, record it and contact ARIS BEAUTY SUPPLY’s customer service using your order information.
4) Do a gentle shake and visual assessment
With the wig still in its net or protective bag, hold it at the nape and give it a light, controlled shake to loosen any fibers packed down during shipping. Then remove the net and shake again over a clean surface. Look for heavy shedding, odd odors, or glue residue on the lace. A small amount of shedding can be normal; excessive shedding, a chemical smell, or visible adhesive in unintended areas are reasons to document and ask about a return.
5) Inspect lace, hairline and cap construction
Examine the lace front for consistent knots and any tears or stretching. Check whether the hairline looks pre-plucked as described, and if the baby hairs or hairline density match the listing. Turn the cap inside out to inspect seams, reinforced areas, combs, clips, and adjustable straps. Look for loose stitching, missing clips, or sharp threads that could irritate the scalp. If you find structural defects, photograph them clearly from multiple angles.
6) Assess fit using a wig grip or mannequin head
For a proper fit assessment, place the wig on a wig stand, mannequin head, or your own head using a wig cap. Secure it lightly with the adjustable straps or the provided clips—don’t alter the construction. Check how the front hairline aligns with your natural hairline and how the ear tabs sit relative to your ears. Make small adjustments to the straps for snugness but avoid aggressive stretching. If the cap feels too small or too large despite adjustments, record measurements and contact ARIS BEAUTY SUPPLY to confirm size details and next steps.
7) Perform a light styling tidy-up (no heavy alteration)
If the wig is ready-to-wear, a gentle finger shake, a soft brush designed for wigs, or a wide-tooth comb can remove shipping creases. Work from the ends upward to the roots for synthetic and heat-friendly styles, and use a brush designed for human hair on genuine human-hair wigs. Avoid cutting lace or altering the cap at this stage. If you plan to bleach knots, tint lace, or perform significant customization, wait until you’re satisfied the basic fit and condition are acceptable—major changes can affect return eligibility.
8) Note and preserve original packaging and materials
Retain the original bag, net, tags, receipt, and any styrofoam or plastic inserts for at least several weeks. If you need to return the wig, having the original packaging in good condition simplifies the process and preserves evidence. Store the wig on a stand or inside its net and bag in a cool, dry place away from direct sunlight. Avoid applying heavy styling products until you’re certain the item meets your expectations and no return is necessary.
9) Create a condition log with photos and dates
Keep a short log noting when you received the wig, what you inspected, and any issues found. Include dates and the photos you took during unboxing and inspection. If you later contact ARIS BEAUTY SUPPLY about a return or product inquiry, this log speeds communication and supports your case. Save copies of emails, order confirmations, and any replies from customer service.
10) When to contact ARIS BEAUTY SUPPLY and what to include
If you discover significant defects—excessive shedding, broken lace, wrong color, missing pieces—reach out to ARIS BEAUTY SUPPLY promptly. Provide your order number, concise descriptions of the issue, and attach the unboxing photos, close-ups of defects, and the receipt. Because orders at ARIS BEAUTY SUPPLY are processed via email inquiry and confirmed by the company, make sure your message clearly states your requested resolution (exchange, return, or clarification) and ask for any specific return instructions. You can find useful links for browsing other items or policy pages in the site navigation when preparing your message.
Conclusion: Small steps make the first wear smoother
Preparing a new wig carefully before the first wear reduces surprises and protects your options if you need a return or a customer-service inquiry. Inspect the packaging, keep photographic evidence, perform only gentle shake-outs and a light tidy-up, assess the fit without major changes, and preserve the original materials. A short condition log with dated photos makes follow-up with ARIS BEAUTY SUPPLY faster and clearer. For more on wig care and supplies, check care resources and related collections on the site as you evaluate styling and long-term maintenance.
Helpful internal links to explore: Collections, Lace front wigs, Regular wigs, Human hair wigs, Accessories, Care, Contact, Returns, Shipping.
