Policy

Returns & exchanges

Please ask before sending any item back. Eligibility and return instructions are communicated for the specific order before payment is arranged.

Start with an email

Contact [email protected] with your order receipt or order reference, a description of the issue, and photos where there is a fault or damage concern. Do not send an item without confirmation of the return process.

Hygiene and condition

Wigs and related items may involve hygiene and condition considerations. Whether an item can be considered depends on the product, its condition, packaging, use, and the circumstances of the order. We will communicate the applicable eligibility before payment rather than making a blanket promise online.

Before payment

Before an order is paid, we will confirm the return and exchange information that applies to that order, including relevant product condition expectations and practical next steps. Nothing in this page is intended to waive rights that cannot lawfully be waived.